Skip to main content

User Guides

Comprehensive Documentation for Your Clients​

As a Store.icu partner, you have access to a complete library of end-user documentation that you can share with your clients. All user guides are hosted on online-store.info and are regularly updated to reflect the latest platform features and best practices.

How to Leverage User Guides in Your Client Relationships​

During the Sales Process​

  • Direct prospective clients to relevant guides that showcase platform capabilities
  • Use the guides to demonstrate ease-of-use during sales presentations
  • Reference specific documentation to address technical questions during the sales cycle

During Implementation​

  • Create a customized onboarding plan for each client using the available guides
  • Set up a personalized bookmarks collection of the most relevant guides for each client
  • Use the step-by-step tutorials to train client staff during implementation

For Ongoing Support​

  • Direct clients to appropriate guides before escalating to your support team
  • Reference specific documentation sections when responding to support tickets
  • Track which guides your clients use most frequently to identify training opportunities

White-Labeling Documentation​

As a certified partner, you can white-label the user guides with your company branding:

  1. Access the Partner Portal
  2. Navigate to "Resources" → "Documentation"
  3. Upload your logo and set your brand colors
  4. Select which guides you want to include in your branded documentation portal
  5. Customize the URL for your branded documentation (e.g., docs.yourcompany.com)

Note: White-labeled documentation is available for Gold and Platinum partners only.

Key Documentation Categories​

Store Setup and Configuration​

Product Management​

Order Processing​

Marketing Tools​

Customer Management​

Analytics and Reporting​

Advanced Features​

Documentation Updates​

The documentation is continually updated as new features are released. Major updates are communicated through:

  • Monthly partner newsletter
  • Announcements in the Partner Portal
  • Release notes for each platform update

Contributing to Documentation​

As a partner, you can contribute to improving the documentation:

  1. Use the feedback button at the bottom of each guide to suggest improvements
  2. Submit case studies or real-world examples to be included in the guides
  3. Participate in the documentation review program

Technical Support Beyond Documentation​

If your clients encounter issues not addressed in the documentation:

  1. Check the Troubleshooting Guide
  2. Search the Knowledge Base
  3. Escalate to your dedicated Partner Support channel

Documentation Training for Partners​

To help you effectively use and share these resources with your clients, we offer:

  • Monthly documentation walkthrough webinars
  • Documentation quick reference guides for partners
  • Client education templates based on the documentation

Register for the next documentation training session in the Partner Learning Center.