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Contact Points

Key Contacts for Partners​

This comprehensive directory provides partners with the appropriate contact information for various departments and functions within Store.icu. Use this guide to identify the right contact point for your specific needs and ensure efficient communication.

Partner Support Team​

General Partner Support​

Your first point of contact for most inquiries:

Contact PurposeMethodDetailsAvailability
General QuestionsEmailpartner-support@store.icuM-F, 9am-6pm in your region
Support PortalWebpartners.store.icu/support24/7 for submissions
Partner ChatWebAvailable in Partner PortalM-F, 9am-6pm in your region
Support LinePhone+1-800-PARTNER (Standard/Gold/Platinum)Based on partner tier

Response Times:

  • Standard Partners: Next business day
  • Gold Partners: 4 business hours
  • Platinum Partners: 1 hour 24/7/365

Emergency Support​

For critical issues affecting store operations:

Contact PurposeMethodDetailsAvailability
Critical OutagesPhone+1-800-PARTNER (Option 1)24/7/365
Checkout IssuesPhone+1-800-PARTNER (Option 2)24/7/365
Security IncidentsPhone+1-888-SECURITY24/7/365
Data LossEmailurgent@store.icu24/7/365

For Platinum Partners Only:

  • Dedicated Emergency Line: Your specific number in partner welcome kit
  • Direct Engineering Support: Available through your TAM

Account Management​

Partner Success Managers​

Your dedicated business relationship contact:

RegionContactEmailPhone
North AmericaBased on assignmentnameNA@store.icuListed in Partner Portal
EuropeBased on assignmentnameEU@store.icuListed in Partner Portal
Asia-PacificBased on assignmentnameAPAC@store.icuListed in Partner Portal
Latin AmericaBased on assignmentnameLatAm@store.icuListed in Partner Portal

Contact your PSM for:

  • Strategic partnership discussions
  • Business reviews
  • Program advancement
  • Contract renewals
  • Special requests

Technical Account Managers​

For Platinum partners, your dedicated technical advisor:

RegionContactEmailPhone
North AmericaBased on assignmenttamNA@store.icuListed in Partner Portal
EuropeBased on assignmenttamEU@store.icuListed in Partner Portal
Asia-PacificBased on assignmenttamAPAC@store.icuListed in Partner Portal
Latin AmericaBased on assignmenttamLatAm@store.icuListed in Partner Portal

Contact your TAM for:

  • Complex implementation planning
  • Technical roadmap alignment
  • Architecture reviews
  • Advanced feature guidance
  • Performance optimization

Partner Operations​

For operational and program questions:

Inquiry TypeContactEmail
Onboarding ProcessPartner Onboarding Teamonboarding@store.icu
Certification QuestionsCertification Teamcertification@store.icu
Partner Portal AccessPortal Supportportal-support@store.icu
Program RequirementsPartner Operationspartner-ops@store.icu

Technical Support Teams​

Development Support​

For development-related assistance:

SpecialtyContact MethodEmail/URL
API SupportDeveloper Portaldevelopers.store.icu/support
Theme DevelopmentTheme Support Formpartners.store.icu/theme-support
Custom DevelopmentDeveloper Forumforum.developers.store.icu
App DevelopmentApp Developer Supportapp-dev@store.icu
SDK QuestionsGitHub Issuesgithub.com/storeicu

Integration Support​

For assistance with platform integrations:

Integration TypeContactEmail
Payment GatewaysPayment Teampayments@store.icu
Shipping ProvidersShipping Teamshipping@store.icu
ERP/AccountingERP Integration Teamerp@store.icu
Marketing ToolsMarketing Tech Teammarketing-tech@store.icu
Third-party AppsApp Ecosystem Teamapp-ecosystem@store.icu

Security Team​

For security-related inquiries and issues:

PurposeContact MethodDetails
Vulnerability ReportsSecurity Portalsecurity.store.icu
Security QuestionsEmailsecurity@store.icu
PCI ComplianceEmailpci@store.icu
Security IncidentsEmergency Line+1-888-SECURITY
Security AuditsEmailsecurity-audit@store.icu

Public PGP Key: Available at security.store.icu/pgp-key for encrypted communications.

Financial Contacts​

Billing Team​

For invoice and payment inquiries:

Inquiry TypeContactEmail
Partner InvoicesPartner Billingbilling@store.icu
Payment ProcessingAccounts Receivablear@store.icu
Billing DisputesBilling Resolutionsbilling-resolution@store.icu
Tax DocumentsTax Teamtax@store.icu

Partner Revenue Team​

For commission and revenue share questions:

Inquiry TypeContactEmail
Commission CalculationsCommission Teamcommissions@store.icu
Revenue ReportingRevenue Reportingrevenue-reports@store.icu
Payment SchedulesPartner Paymentspartner-payments@store.icu
Revenue DisputesRevenue Resolutionrevenue-resolution@store.icu

Marketing and Sales Support​

Partner Marketing​

For co-marketing and promotional support:

PurposeContactEmail
Co-marketing InitiativesPartner Marketingpartner-marketing@store.icu
Marketing ResourcesResource Librarypartners.store.icu/marketing
Case StudiesSuccess Stories Teamsuccess-stories@store.icu
Press ReleasesPR Teampartner-pr@store.icu
Event CollaborationEvents Teampartner-events@store.icu

Sales Support​

For sales enablement and opportunity management:

PurposeContactEmail
Sales CollateralSales Enablementsales-enablement@store.icu
Demo EnvironmentsDemo Teampartner-demos@store.icu
Deal RegistrationOpportunity Managementdeal-reg@store.icu
Competitive InformationCompetitive Intelcompetitive@store.icu
RFP SupportRFP Teamrfp-support@store.icu

Training and Education​

Partner Education​

For training and certification assistance:

PurposeContactEmail
Training AccessLearning Teamlearning@store.icu
Certification ProcessCertification Teamcertification@store.icu
Custom TrainingTraining Solutionscustom-training@store.icu
Training FeedbackTraining Improvementtraining-feedback@store.icu
InstructorsTraining Facultyfaculty@store.icu

Knowledge Resources​

For documentation and knowledge base inquiries:

PurposeContactEmail
Documentation IssuesDocumentation Teamdocs@store.icu
Knowledge Base AccessKB Supportkb@store.icu
Content SuggestionsContent Teamcontent-suggestions@store.icu
Translation RequestsLocalization Teamlocalization@store.icu
Technical WritingTech Writerstech-writing@store.icu

For legal and contractual matters:

PurposeContactEmail
Partner AgreementsPartner Legalpartner-legal@store.icu
Terms ChangesLegal Notificationslegal-notices@store.icu
Intellectual PropertyIP Teamip@store.icu
Dispute ResolutionLegal Mediationlegal-mediation@store.icu
Legal QuestionsLegal Inboxlegal@store.icu

Compliance Team​

For compliance and regulatory assistance:

PurposeContactEmail
GDPR RequestsPrivacy Teamprivacy@store.icu
Compliance QuestionsCompliance Teamcompliance@store.icu
Data ProcessingData Protectiondpa@store.icu
Audit SupportAudit Teamaudit-support@store.icu
Regulatory ChangesRegulatory Affairsregulatory@store.icu

Product Teams​

Product Management​

For product feedback and roadmap information:

PurposeContactEmail
Feature RequestsProduct Portalproduct.store.icu
Roadmap QuestionsProduct Managementproduct@store.icu
Beta ProgramBeta Teambeta@store.icu
Product FeedbackFeedback Systemfeedback.store.icu
Advisory BoardProduct Strategyadvisory@store.icu

Quality Assurance​

For bug reports and quality issues:

PurposeContactEmail
Bug ReportingBug Tracking Systembugs.store.icu
Test EnvironmentsQA Environmentsqa-env@store.icu
Regression TestingQA Teamqa@store.icu
Release ValidationRelease QArelease-qa@store.icu
Test PlanningTest Strategytest-strategy@store.icu

Regional Contacts​

Regional Partner Leaders​

For region-specific partnership matters:

RegionLeadershipEmail
North AmericaVP of Partnerships, NAvp-partners-na@store.icu
EuropeDirector of Partnerships, EUdirector-partners-eu@store.icu
Asia-PacificDirector of Partnerships, APACdirector-partners-apac@store.icu
Latin AmericaHead of Partnerships, LATAMhead-partners-latam@store.icu
Middle East & AfricaRegional Manager, MEAmanager-partners-mea@store.icu

Regional Support Centers​

Location-specific support options:

RegionSupport HoursPhoneEmail
North America8am-8pm ET+1-800-PARTNERsupport-na@store.icu
Europe8am-6pm CET+44-800-STOREICUsupport-eu@store.icu
Asia-Pacific9am-7pm SGT+65-800-STOREICUsupport-apac@store.icu
Latin America9am-7pm BRT+55-800-STOREICUsupport-latam@store.icu
Australia/NZ9am-6pm AEST+61-800-STOREICUsupport-anz@store.icu

Executive Escalations​

For situations requiring executive attention:

Note: Please follow the standard Escalation Matrix before contacting executives.

RoleWhen to ContactEmail
VP of Partner SuccessPartner program issues unresolved by PSMvp-partner-success@store.icu
VP of SupportCritical support issues requiring executive attentionvp-support@store.icu
Chief Revenue OfficerStrategic partnership concernscro@store.icu
Chief Product OfficerCritical product feedback and roadmap alignmentcpo@store.icu
Chief Technology OfficerCritical technical and architecture concernscto@store.icu

Executive escalations should only be used when standard escalation paths have been exhausted.

Community Resources​

Partner Community​

For peer networking and community engagement:

PurposePlatformURL
Partner ForumDiscussion Boardforum.partners.store.icu
Solution SharingKnowledge Exchangeexchange.store.icu
Partner DirectoryPublic Listingpartners.store.icu/directory
Partner SlackCollaboration SpaceBy invitation, contact your PSM
User GroupsRegional Communitiespartners.store.icu/user-groups

Developer Community​

For technical networking and collaboration:

PurposePlatformURL
Developer ForumDiscussion Boardforum.developers.store.icu
GitHubCode Repositoriesgithub.com/storeicu
Developer BlogTechnical Contentdevelopers.store.icu/blog
Stack OverflowTagged Questionsstackoverflow.com/questions/tagged/storeicu
DiscordDeveloper Chatdiscord.gg/storeicu-dev

Event Contacts​

Partner Events​

For event participation and information:

Event TypeContactEmail
Partner SummitEvents Teampartner-summit@store.icu
WebinarsPartner Educationwebinars@store.icu
Regional MeetupsRegional Teamsmeetups@store.icu
Training WorkshopsEducation Eventstraining-events@store.icu
User ConferencesConference Teamconference@store.icu

Speaking Opportunities​

For speaker placements and presentations:

Opportunity TypeContactEmail
Conference SpeakingSpeaker Bureauspeakers@store.icu
Webinar PresentingContent Teamwebinar-speakers@store.icu
Customer EventsField Marketingfield-marketing@store.icu
Industry PanelsPR Teampr@store.icu
Podcast GuestsPodcast Teampodcast@store.icu

Office Locations​

Headquarters​

Store.icu Global Headquarters
123 Commerce Street
Amsterdam, Netherlands
+31 20 123 4567

Regional Offices​

RegionAddressPhone
North America456 Retail Avenue, New York, NY 10001, USA+1 212 555 1234
United Kingdom789 Digital Lane, London, EC1A 1BB, UK+44 20 7946 0958
DACH101 Ecommerce Straße, Berlin, 10115, Germany+49 30 1234 5678
Asia-Pacific202 Market Tower, Singapore, 018956+65 6123 4567
Australia303 Shop Boulevard, Sydney, NSW 2000, Australia+61 2 8765 4321

Digital Channels​

Social Media​

Official Store.icu channels:

PlatformHandleURL
LinkedIn@StoreICUlinkedin.com/company/storeicu
Twitter@StoreICUtwitter.com/storeicu
Facebook@StoreICUfacebook.com/storeicu
Instagram@StoreICUinstagram.com/storeicu
YouTubeStore.icuyoutube.com/c/storeicu

Websites​

Key Store.icu web properties:

WebsitePurposeURL
Corporate SiteMain company websitestore.icu
Partner PortalPartner resourcespartners.store.icu
Developer CenterTechnical documentationdevelopers.store.icu
Status PageSystem statusstatus.store.icu
BlogCompany newsstore.icu/blog
Knowledge BaseDocumentationonline-store.info/docs

Communication Preferences​

Updating Contact Preferences​

Manage how Store.icu communicates with you:

  1. Log in to the Partner Portal
  2. Navigate to "Account" → "Communication Preferences"
  3. Update your settings for:
    • Newsletter frequency
    • Product updates
    • Event invitations
    • Technical notifications
    • Billing communications

Adding Team Members​

To add colleagues to communications:

  1. Log in to the Partner Portal
  2. Navigate to "Account" → "Team Management"
  3. Select "Add Team Member"
  4. Assign appropriate roles and communication preferences

Keeping Contact Information Current​

Updating Organization Details​

To ensure you receive all communications:

  1. Review your company information quarterly
  2. Update any changes to addresses, phone numbers, or domains
  3. Verify primary contact information is current
  4. Maintain accurate emergency contact details
  5. Update payment and billing contacts as needed

Access the organization profile at partners.store.icu/organization.

Contact Data Privacy​

Your contact information is managed according to our Partner Privacy Policy and is used only for:

  • Essential communications
  • Partner program administration
  • Support ticket handling
  • Event invitations
  • Legal and compliance notices

To request data deletion or modification, contact privacy@store.icu.

Feedback on Contact Processes​

Help us improve our communication channels:

  • Provide feedback on response times and quality
  • Suggest new contact methods or improvements
  • Report issues with reaching the right teams
  • Recommend additional contact points

Submit feedback through the Partner Communication Feedback Form.