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Contract Templates

Standardized Agreements for Client Engagements​

Store.icu provides partners with professionally-developed contract templates to streamline client engagements and ensure appropriate legal protections. These templates are designed to be customizable while maintaining proper safeguards for both partners and clients.

Using These Templates​

These contract templates are provided as a convenience to Store.icu partners and should be used with the following understanding:

  • Not Legal Advice: These templates do not constitute legal advice. Partners should consult with qualified legal counsel before finalizing any client agreements.
  • Customization Required: All templates must be customized to reflect specific engagement details, pricing, and local legal requirements.
  • Local Compliance: Partners are responsible for ensuring all agreements comply with local laws and regulations in their jurisdiction and the client's jurisdiction.
  • Regular Review: Templates should be reviewed periodically as laws, platform capabilities, and business practices evolve.

Customization Guidelines​

When adapting these templates:

  1. Required Fields: Fill in all bracketed sections [like this] with appropriate information
  2. Optional Clauses: Review sections marked "OPTIONAL" and include/exclude based on engagement specifics
  3. Jurisdiction-Specific Language: Modify legal terms to comply with local requirements
  4. Branding: Apply your company branding and formatting while maintaining key provisions
  5. Review: Conduct a final review to ensure all placeholders are replaced and cross-references remain accurate

Available Contract Templates​

Master Services Agreement (MSA)​

Purpose: Establishes the overarching legal relationship between partner and client for all Store.icu-related services.

Key Sections:

  • Definitions and interpretation
  • Term and termination provisions
  • Confidentiality and data protection
  • Intellectual property rights
  • Warranties and limitations of liability
  • Payment terms and conditions
  • Dispute resolution procedures
  • Governing law and jurisdiction

Versions Available:

Customization Points:

  • Partner and client entity details
  • Contract term and renewal provisions
  • Jurisdiction-specific legal requirements
  • Liability caps and insurance requirements
  • Termination notice periods
  • Governing law specification

Statement of Work (SOW)​

Purpose: Defines specific project scope, deliverables, timeline, and costs for Store.icu implementations.

Key Sections:

  • Project overview and objectives
  • Detailed scope of work
  • Deliverables and acceptance criteria
  • Project timeline and milestones
  • Pricing and payment schedule
  • Project governance and change management
  • Client responsibilities and assumptions
  • Completion criteria

Versions Available:

Customization Points:

  • Detailed project scope definition
  • Specific deliverables and acceptance criteria
  • Timeline and milestone dates
  • Pricing structure and payment terms
  • Client-specific requirements
  • Project team composition

Service Level Agreement (SLA)​

Purpose: Establishes performance standards and support commitments for ongoing Store.icu management.

Key Sections:

  • Service definitions and scope
  • Performance metrics and standards
  • Support hours and response times
  • Issue priority levels and resolution targets
  • Monitoring and reporting procedures
  • Escalation processes
  • Service credits and remedies
  • Force majeure provisions

Versions Available:

Customization Points:

  • Support hours and availability commitments
  • Response and resolution time targets
  • Performance metrics and measurement methods
  • Service credit calculations
  • Escalation contacts and procedures
  • Exclusions and limitations

Managed Services Agreement​

Purpose: Provides structure for ongoing platform management and optimization services.

Key Sections:

  • Services description and coverage
  • Term and renewal provisions
  • Service level commitments
  • Routine maintenance procedures
  • Monitoring and reporting
  • Change request process
  • Monthly/quarterly activity scope
  • Fee structure and billing terms

Versions Available:

Customization Points:

  • Service inclusions and exclusions
  • Response time commitments
  • Reporting frequency and content
  • Pricing and retainer structure
  • Contract term and renewal mechanics
  • Additional service rates and limitations

Data Processing Agreement (DPA)​

Purpose: Addresses data protection requirements, particularly for compliance with GDPR and similar regulations.

Key Sections:

  • Definitions and interpretation
  • Data processing scope and purpose
  • Controller and processor obligations
  • Security measures and safeguards
  • Sub-processor management
  • Data subject rights handling
  • Data breach notification procedures
  • Cross-border transfer mechanisms

Versions Available:

Customization Points:

  • Controller and processor details
  • Processing activities description
  • Security measures specification
  • Sub-processor approval process
  • Data retention periods
  • Jurisdiction-specific requirements

Non-Disclosure Agreement (NDA)​

Purpose: Protects confidential information exchanged during sales and project discussions.

Key Sections:

  • Definition of confidential information
  • Permitted use and disclosure restrictions
  • Exclusions from confidentiality
  • Information protection standards
  • Term and post-termination obligations
  • Return or destruction requirements
  • Breach remedies
  • Governing law and jurisdiction

Versions Available:

Customization Points:

  • Party details and contact information
  • Definition of business purpose
  • Confidentiality period specification
  • Governing law selection
  • Special information categories
  • Jurisdiction for disputes

Change Order Template​

Purpose: Documents changes to project scope, timeline, or budget after SOW execution.

Key Sections:

  • Original agreement reference
  • Change description and justification
  • Impact on scope, deliverables, and timeline
  • Cost implications and payment terms
  • Approval requirements
  • Effect on original agreement terms

Versions Available:

Customization Points:

  • Original agreement details
  • Specific change description
  • Schedule impact analysis
  • Cost adjustments
  • Revised milestone dates
  • Approval signatures

Contract Bundles by Engagement Type​

New Implementation Bundle​

Complete contract set for new Store.icu implementations:

  • Master Services Agreement
  • Implementation Statement of Work
  • Data Processing Agreement
  • Optional: Service Level Agreement
  • Optional: Managed Services Agreement

Download Implementation Bundle

Platform Migration Bundle​

Contract set specifically for migrations from other platforms:

  • Master Services Agreement
  • Migration Statement of Work (with data migration addendum)
  • Data Processing Agreement
  • Migration Acceptance Criteria Checklist
  • Optional: Service Level Agreement

Download Migration Bundle

Ongoing Services Bundle​

Contract set for post-implementation services:

  • Master Services Agreement
  • Managed Services Agreement
  • Service Level Agreement
  • Data Processing Agreement
  • Change Order Template

Download Services Bundle

Region-Specific Templates​

North America​

Templates adapted for US and Canadian legal requirements:

  • US-specific terms and conditions
  • State law variations guidance
  • Canadian provincial considerations
  • CCPA/CPRA compliance provisions

Download North America Templates

European Union​

Templates adapted for EU legal frameworks:

  • GDPR-compliant provisions
  • EU consumer protection alignment
  • Standard contractual clauses
  • Regional enforcement considerations

Download EU Templates

United Kingdom​

Templates adapted for UK legal requirements:

  • UK GDPR provisions
  • Post-Brexit considerations
  • UK-specific legal terminology
  • Local enforcement mechanisms

Download UK Templates

Australia/New Zealand​

Templates adapted for ANZ legal frameworks:

  • Australian Consumer Law compliance
  • New Zealand regulatory alignment
  • Region-specific privacy provisions
  • Local legal terminology

Download ANZ Templates

Pricing Model Templates​

Fixed Price Agreements​

Contract language for fixed-price engagements:

  • Clear scope boundaries
  • Deliverable-based payment schedules
  • Change management procedures
  • Completion criteria and acceptance

Download Fixed Price Templates

Time & Materials Agreements​

Contract language for T&M engagements:

  • Hourly/daily rate structures
  • Estimation procedures
  • Budget management provisions
  • Reporting and approval workflows

Download T&M Templates

Retainer Arrangements​

Contract language for ongoing retainer services:

  • Monthly service hour allocations
  • Rollover policies
  • Priority response provisions
  • Service adjustment mechanisms

Download Retainer Templates

Hybrid Pricing Models​

Contract language for combined pricing approaches:

  • Fixed/T&M hybrid structures
  • Phased pricing transitions
  • Value-based fee components
  • Performance incentive mechanisms

Download Hybrid Pricing Templates

Contract Best Practices​

Pre-Contract Recommendations​

Best practices before finalizing agreements:

  1. Requirements Validation

    • Conduct thorough discovery sessions
    • Document client expectations explicitly
    • Identify potential scope risks
    • Align on success criteria

  2. Stakeholder Alignment

    • Identify all decision-makers
    • Secure executive sponsorship
    • Establish communication protocols
    • Define escalation paths

  3. Risk Assessment

    • Evaluate technical complexity
    • Assess client readiness
    • Identify integration challenges
    • Consider timeline constraints

  4. Proposal Clarity

    • Be explicit about inclusions/exclusions
    • Provide detailed estimates with assumptions
    • Clear milestone definitions
    • Transparent change management process

Contract Negotiation Guidance​

Recommendations for smooth contract negotiations:

  1. Focus on Value

    • Emphasize ROI and business outcomes
    • Connect contract terms to client objectives
    • Explain rationale behind key provisions
    • Highlight risk mitigation benefits

  2. Flexible Framework

    • Identify non-negotiable provisions
    • Prepare fallback positions on negotiable items
    • Understand client procurement processes
    • Develop creative solutions for sticking points

  3. Clear Communication

    • Explain technical terms in business language
    • Address concerns proactively
    • Document all agreement modifications
    • Maintain comprehensive negotiation records

  4. Professional Expertise

    • Involve legal counsel for substantial changes
    • Consult technical leads on scope modifications
    • Include financial stakeholders on pricing changes
    • Leverage Partner Success Manager for guidance

Change Management Protocols​

Effective handling of scope and contract changes:

  1. Early Identification

    • Regular scope reviews against contract
    • Proactive discussion of potential changes
    • Documentation of emerging requirements
    • Impact assessment before proceeding

  2. Formal Process

    • Written change orders for all modifications
    • Clear approval workflows
    • Impact analysis on timeline, budget, resources
    • Revision of project documentation

  3. Client Education

    • Explain change management process upfront
    • Provide examples of common change scenarios
    • Set expectations on turnaround times
    • Clarify approver roles and responsibilities

  4. Change Documentation

    • Maintain change order log
    • Update project plans to reflect changes
    • Revise financial projections accordingly
    • Ensure client acknowledgment of impacts

Access to pre-vetted legal professionals familiar with Store.icu:

  • Partner Legal Directory: List of attorneys with platform expertise
  • Discounted Services: Pre-negotiated rates for partners
  • Specialized Expertise: Organized by region and specialty
  • Consultation Booking: Simplified scheduling system

Access Partner Legal Network

Contract Review Services​

Optional review services through Store.icu partner program:

  • Basic Review: High-level review of customized templates
  • Comprehensive Review: Detailed analysis with recommendations
  • Custom Drafting: Assistance with highly customized agreements
  • Negotiation Support: Guidance during client negotiations

Schedule Contract Review

Materials to enhance legal knowledge:

  • Contract Basics Webinar: Fundamentals of ecommerce agreements
  • Regional Compliance Guides: Jurisdiction-specific requirements
  • Negotiation Best Practices: Effective contract negotiation strategies
  • Case Studies: Real-world contract scenarios and resolutions

View Legal Resources

Contract Management Tools​

Template Customization Wizard​

Interactive tool for template adaptation:

  • Guided Walkthrough: Step-by-step customization process
  • Clause Library: Pre-approved alternative clauses
  • Format Preservation: Maintains document structure
  • Compliance Checks: Validates required elements

Launch Template Wizard

Digital Signature Integration​

Streamlined execution process:

  • Multiple Platforms: Compatible with major e-signature services
  • Template Integration: Pre-configured signature blocks
  • Status Tracking: Real-time signature monitoring
  • Secure Storage: Compliant document archiving

Set Up E-Signatures

Contract Repository​

Centralized agreement management:

  • Version Control: Maintains document history
  • Client Organization: Structured by client and project
  • Search Functionality: Quick retrieval of specific provisions
  • Renewal Tracking: Automated expiration notifications

Access Contract Repository

Frequently Asked Questions​

General Contract Questions​

Q: Can I modify these templates extensively to match my company's standards?
A: Yes, the templates are designed to be customizable. However, certain clauses related to platform capabilities, limitations, and liabilities should be preserved to ensure proper risk allocation.

Q: Do I need to use these templates for all Store.icu projects?
A: While not mandatory, these templates are highly recommended as they address platform-specific considerations that generic contracts may not cover adequately.

Q: How often are the templates updated?
A: Templates are reviewed quarterly and updated as needed to reflect platform changes, legal developments, and partner feedback. Major updates are announced in the Partner Newsletter.

Q: Can I submit my own contract templates for inclusion in the library?
A: Yes! We welcome partner contributions. Submit your templates for review through the Partner Portal, and our legal team will evaluate them for potential inclusion.

Q: Do these templates comply with international privacy regulations?
A: Base templates include general provisions addressing major privacy regulations, but region-specific templates should be used to ensure compliance with local requirements.

Q: Are these templates suitable for all jurisdictions?
A: Templates are designed to be adaptable to most common law jurisdictions but should be reviewed by local counsel, particularly for civil law countries where contract structures may differ significantly.

Q: What about industry-specific regulatory requirements?
A: Templates address general ecommerce considerations but should be supplemented with industry-specific provisions for highly regulated sectors like healthcare, finance, or government contracting.

Q: How are GDPR requirements handled in these templates?
A: The Data Processing Agreement specifically addresses GDPR compliance, including processor obligations, cross-border transfers, and data subject rights. The EU-specific templates provide enhanced GDPR provisions.

Implementation-Specific Questions​

Q: How should I document custom development scope in these templates?
A: The Statement of Work templates include sections for custom development specifications. We recommend attaching detailed technical requirements as appendices with clear acceptance criteria.

Q: What provisions should I include for third-party integrations?
A: The Integration SOW template includes specific language addressing third-party dependencies, API limitations, and performance expectations. Clearly document version requirements and support expectations.

Q: How do I handle client-supplied content responsibilities?
A: All SOW templates include client responsibility sections that should clearly define content provision timelines, format requirements, and implications of delays.

Q: What SLA terms are reasonable for different client tiers?
A: The different SLA templates provide benchmark service levels appropriate for different client needs. Review the guidance notes within each template for customization recommendations based on client size and criticality.

For assistance with contract templates or questions not addressed above, please contact your Partner Success Manager or email legal-support@store.icu.

These templates were last updated on April 15, 2025. Partners are encouraged to download the latest versions before starting new client engagements.